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CAPS Frequently Asked Questions

Do I have to pay to seek services at CAPS?
CAPS services are included in the Student Health & Wellness Fee assessed each semester. If you are a degree-seeking undergraduate student, this is routinely billed with your tuition every semester. You will not need to pay any additional fees for the services we provide. If you are a graduate or professional student with part-time status, you may need to pay the $320 fee, as this would not be automatically billed to you.

How many sessions do I get with my CAPS therapist?
We provide brief individual therapy to our students. This means that, typically, you are eligible to receive up to 12 sessions of individual therapy with your clinician. You may not need to attend all 12 sessions to achieve your goals, and you and your clinician can discuss additional services should the need arise when your CAPS sessions have come to an end.

I've been seen at CAPS before. Am I allowed to come back?
Any and all students are welcome to walk in to request a same-day appointment in the event of a mental health emergency, whether or not you have been here before. You are also always welcome to schedule a consultation with an available clinician and determine what other resources may be helpful to you. Unless you have been referred to a community provider by the CAPS clinic, you are entitled to up to 12 sessions of therapy at CAPS per academic year. Those who have been referred to a community provider as a solution best fitting their needs are encouraged to continue ongoing support with that provider. If you need help finding a different community provider, you are always welcome to call the CAPS Care Coordinator for assistance.

I haven't paid the student health fee, but I really need to speak with someone as soon as possible. What should I do?
You are welcome to to walk in to request a same-day appointment and see one of our clinicians. During a consultation session, they will assist you in finding out what other resources may be helpful to you.

What's the difference between a therapist and a psychiatrist?
A therapist is someone who has received specialized training through graduate school in providing psychotherapy. Our therapists are licensed professional counselors, social workers and doctoral-level psychologists. A psychiatrist is someone who attended medical school and is trained to prescribe and manage medications. Our therapists and psychiatrists work together collaboratively whenever needed in order to ensure quality mental health care.

Do you do ADHD evaluations?
We do not provide any psychological testing at CAPS. However, our Care Coordinator can assist you in connecting with other appropriate providers in the community.

What if my parents or professors call to find out if I came to CAPS or ask about why I am here?
Tulane Campus Health is a HIPAA covered entity. CAPS is unable to confirm or deny that you are seeking services at CAPS without your permission. this means that if someone were to call and ask about any treatment in which you are participating, we would not provide them with any information without your written consent. On the other hand, if you wanted us to speak with a parent, professor, or former care provider, we can assist you in completing an authorization form that would allow us to collaborate with them.

Why am I being referred to a community provider if my friend gets to have sessions at CAPS?
We use our clinical judgment and professional training to help inform our decisions so that each student is able to get the most helpful resources possible for that individual’s unique needs.

Can CAPS help students with diverse experiences and backgrounds? What if I am an international student, a student of color, or am just different in some way than other Tulane students?
Our therapists are qualified and competent in providing services to people from a variety of cultures and countries. We work hard to value everyone's unique story in a safe and respectful manner and will collaborate with other resources whenever necessary to provide you the most helpful services we can.

Is CAPS LGBTQ+-friendly?
Yes! All of our clinicians are competent to support the LGBTQ+ students at Tulane and seek to provide a safe space for them at CAPS.

What if I am worried about a friend or roommate?
You can make an appointment with a CAPS provider who can help you think through some ways of being helpful.

Why can’t I come to CAPS for my psychiatric medication prescriptions the whole time I am at Tulane?
Because we must utilize our professional resources to address the most acute and immediate medication needs, we reserve our psychiatry appointments for those purposes. Our time-limited services are not able to support longer term medication treatment. However, our Care Coordinator can assist you in connecting with other appropriate providers in the community.