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Patient Rights & Responsibilities

One way you can make sure you get good quality health care is to be an active member of your health care team. Patients who understand their rights and responsibilties

Patient Rights ▾

Each patient treated at the Tulane Campus Health has the right to:  

  • Receive the best care available for your problem, without regard to national origin, race, age, sex, religious beliefs, sexual orientation, disability or illness.
  • Be treated with respect, consideration, and dignity.
  • Voice grievances concerning your health care without fear of retribution.
  • Receive information from your medical provider concerning your illness, condition, treatment, including possible side effects, and plans for your care.
  • Have your privacy respected.
  • Receive care in a safe setting by competent and appropriately qualified personnel.
  • To know the identity and professional status of your medical provider.
  • Have records pertaining to their medical care treated as confidential.
  • Be informed of rules and regulations which apply to their conduct as a patient.
  • Participate in decisions involving your health care (including ethical concerns) and to review your records with a medical provider.
  • Agree to or refuse any health care service and to be informed of medical consequences of services refused.
  • State your preference for your medical provider.
  • Good quality care and high professional standards that are continually maintained and reviewed.
  • An increased likelihood of desired health outcomes.
  • Give an informed consent before any diagnostic or therapeutic procedure is performed (unless a life-threatening emergency precludes consent).
  • Receive appropriate and timely follow-up information of abnormal findings and tests.
  • Receive appropriate and timely referrals and consultation.
  • Receive information regarding "continuity of care."
  • Refuse drugs or procedures and have a physician explain the medical consequences of the drugs or procedures.
  • Have access to an interpreter whenever possible.
  • Be provided with, upon written request, access to all information contained in their medical record.
  • Accurate information regarding the competence and capabilities of the organization.
  • Health services provided are consistent with current professional knowledge. 

Patient Responsibilities ▾

Each patient treated at Campus Health has the responsibility to: 

  • Keep your appointment and notify Campus Health if you are unable to do so.
  • Read and understand all consents you sign.  Please ask questions for clarification before signing consents.
  • Be accurate and complete, as much as possible, in giving your medical history.
  • Note and report significant changes in symptoms, or a failure to improve.
  • Be responsible for your actions if you refuse treatment or do not follow the medical provider's instructions.
  • Carry identification with you.
  • Let us know if you don't understand any part of your treatment.  Ask questions and take part in your healthcare decisions.
  • Follow the treatment plan established by the physician, including instructions of nurses and other health care professionals as they carry out the physician's orders.
  • Pay your financial obligations promptly; if there is a hardship, let us know as soon as possible so we may help you.
  • Treat staff and other patients with respect.
  • Regard other patients' medical information as confidential.
  • Let us know when you are having pain or when your pain is not being managed.
  • Respect Campus Health's property and equipment.
  • Express grievances to the appropriate person in Campus Health. Submit Comments/Feedback online.
  • Inform staff about any advance directive that you have in place.