A new virtual mental health care option for online students
We at Campus Health understand that being part of the Tulane community while studying remotely can present unique challenges. Even though you're not on campus to see one of our staff therapists in person, your mental health is important to us.
That’s why we’re excited to offer you a new option with Mental Health Complete (MHC), a flexible, virtual platform designed to support you with therapy, coaching, psychiatry, and self-guided tools, available wherever you are. Whether you’re facing stress, anxiety, sleep challenges, or need support for other mental health concerns, MHC is here to help — at your convenience.
Typically, online students are not required to pay the Campus Health Fee, which is automatically assessed to most in-person students. We are now offering you the option to opt in to the Campus Health Fee to access MHC. This fee is $416 per semester (fall and spring) and will provide access to MHC for the current semester only. The fee will not automatically renew. To continue access in future semesters, you will be asked to submit the opt-in form again each semester before any disruption of your care with MHC.
Mental Health Complete is NOT for mental health emergencies. See our mental health emergencies page for resources.
What is Mental Health Complete?
The Tulane University Division of Student Affairs/Campus Health and Wellness have partnered with the Tulane University Medical Group/Teladoc Health to offer Tulane students a virtual mental health care option. Students do not need to use their insurance to access this service. Through this partnership, students will have access to:
- Self-guided Digital Content: On-demand tools and resources designed to guide students on the journey to health and well-being. These easy-to-use modules have been designed to help manage everyday struggles and stress.
- Virtual Coaching: One-on-one text guidance and live video sessions with qualified mental health coaches. Students can connect to coaches to discuss any level of concern, from conflicts with roommates to more serious concerns.
- Scheduled Virtual Therapy: Find support from a therapist who is right for you. Have real conversations to see progress in managing stress, anxiety, sleep and more. Scheduled telehealth counseling visits are available with a nationwide network of licensed mental health providers.
- Scheduled Virtual Psychiatry: Psychiatric providers can prescribe specific medications for anxiety, depression, mood disorder, PTSD and a variety of other mental health diagnoses. Scheduled telehealth counseling visits are available with a nationwide network of licensed mental health providers.
Opting In to the Campus Health Fee and Registering for Mental Health Complete
Mental Health Complete is available to online students who opt in to paying the Campus Health Fee.
Students must register by web browser (computer or mobile) using their tulane.edu email address for verification. The service can be accessed by app after web registration and account creation is complete.
Please use the link below to consent to paying the Campus Health Fee, and then follow all prompts to register for MHC.
Frequently Asked Questions
How can Mental Health Complete help me?
You can use Mental Health Complete to schedule a visit or use digital courses and online tools to help manage stress, anxiety, sleep and more. The platform is available 7 days per week from the privacy of your own space.
Who can use Mental Health Complete?
All enrolled Tulane students who currently pay the Campus Health Fee and reside in the United States have access to Mental Health Complete. Students can schedule sessions from wherever they are in the United States. Mental Health Complete does not replace existing resources for students who are studying or traveling overseas, since its clinicians are licensed only in the United States.
Can I still see a mental health counselor through CAPS if I use Mental Health Complete?
Students should not seek licensed therapy or psychiatry from both Teladoc Health’s Mental Health Complete and Tulane Counseling and Psychiatric Services (CAPS) at the same time. You should see a counselor through the service that you feel most comfortable with but not both. You may still access digital self-guided content and coaching care on the Mental Health Complete platform regardless of your CAPS therapy/psychiatry relationship. Please note that CAPS services are not available to students who live outside of Louisiana. If you have questions about this policy, please call CAPS at 504-314-2277.
What type of digital content is available?
Your content library includes lessons, videos, guided meditations and activities. They cover a wide range of emotional and mental health topics such as stress, anxiety, sleep issues, and grief.
What type of coaching do I have access to?
The type of mental health coaching you're offered depends on your mental health assessment. You'll have access to a combination of text-based coaching sessions and one-on-one video sessions.
How long are the coaching and therapy visits?
Mental health coaching sessions last about 30 minutes. Therapy visits are typically 45 to 60 minutes.
Should I talk to a certified mental health coach, a therapist or a psychiatrist?
Each of these mental health professionals provide a different level of service. Here is a breakdown of what each of them can do for you:
Mental health coaches:
- Focus more on the challenges you face in the present moment
- Meet with you for a set number of weeks
Therapists:
- Dive deep into many areas and times of your life--past and present
- Meet with you for as long as you need
Psychiatrists:
- Can prescribe medications to help manage mental health conditions
- Meet with you for as long as you need
No. Mental Health Complete providers cannot prescribe DEA-controlled substances, non-therapeutic drugs, or other high-risk medications (such as ADHD stimulants) due to their potential for abuse.
Start by using the registration button on the page above. This form will prompt you to consent to paying the Campus Health Fee. Then, you can create your account by continuing to follow the prompts. Students must register by web browser (computer or mobile) using their tulane.edu email address for verification. You’ll then get a chance to complete your wellness assessment and access the platform. The service can be accessed by app after web registration and account creation is complete.
CAPS providers do not share treatment records with Mental Health Complete providers, but CAPS staff members will have access to student engagement data within the Mental Health Complete platform. In certain situations when care coordination is required, CAPS providers may access care records from Mental Health Complete. Please note that CAPS services are not available for students who live outside of Louisiana.
Is there any cost associated with using Mental Health Complete?
For students who are not automatically assessed the Campus Health Fee of $416 per semester, you will need to opt in to this fee. Once you have paid the $416 Campus Health Fee, you will not incur any additional fees for using this service and will not be asked to provide credit card information or proof of insurance at any time.
Is there support if I have questions or have trouble with my account?
Yes. If you have questions or have trouble logging in, please call Teladoc support at 1-800-835-2362 or email help@teladochealth.com
Can I meet my therapist or provider in person instead of virtually?
No. Mental Health Complete services are completely virtual – with connection by phone and video only.
How do Mental Health Complete providers handle emergency situations?
If an emergency arises during a session, providers may contact 911, local law enforcement, or other emergency services. Please note that these emergency services may not be affiliated with Tulane University.
Is Mental Health Complete available during semester breaks and intersessions?
Yes. Enrolled Tulane students who currently pay the Campus Health Fee have access to the Mental Health Complete platform 24/7, 365 days per year.
As an online student, will my access to MHC automatically renew each semester?
No. Once you opt in to paying the Campus Health Fee, access to MHC will be granted for the current semester only. The Campus Health Fee will not be assessed to you in future semesters unless you submit the opt-in form again. Campus Health will send you a reminder email to renew your service, so your care with MHC won't be disrupted.
Is there support if I have questions or have trouble with my account?
Yes. If you have questions or have trouble logging in, please call Teladoc support at 1-800-835-2362 or email help@teladochealth.com.
Legal Disclaimers
© Teladoc Health, Inc. All rights reserved. Teladoc Health and the Teladoc Health logo are trademarks of Teladoc Health, Inc., and may not be used without written permission. Teladoc Health does not replace the primary care physician. Teladoc Health does not guarantee that a prescription will be written. Teladoc Health operates subject to state regulation and may not be available in certain states. Teladoc Health does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. Teladoc Health physicians reserve the right to deny care for potential misuse of services.
Teladoc Health is not available internationally.
