Tropical Weather Service Update - 9/10/24

The Student Health Centers will be physically closed Wednesday, 9/11, and Thursday, 9/12, due to inclement weather. A limited number of telehealth appointments are available for Wednesday morning. Phone scheduling will be unavailable tomorrow; scheduling will occur via the Patient Portal only.  

If you need medical assistance while we are closed, a 24/7 virtual urgent care service is available through Tulane Telehealth. Learn more at campushealth.tulane.edu/tulane-telehealth.  

NOTE: You must be physically located within the state of Louisiana to access telehealth services through the Student Health Centers and through Tulane Telehealth.  

For mental health crisis support, call THE LINE, 24/7, at 504-264-6074.

Cancellations, No Shows, and Late Fees

Cancellations and No Shows

If you cannot keep an appointment, please call the appropriate clinic or use the Patient Portal to cancel your appointment.

  • Health Center appointments need to be cancelled at least two hours prior to the appointment.
  • CAPS appointments need to be cancelled at least 24 hours prior to the appointment.

A $20 "no show" fee may be charged in the following situations:

  • You do not show up for your scheduled appointment.
  • You cancel too late. (Late online cancellations are subject to the same fees as late cancellations by phone).

Please note that insurance does not pay for fees incurred due to no shows and late cancellations.

Late Policy

If you show up late for your appointment (by 10 minutes or more for Health Center and 15 minutes or more for CAPS), we must ask you to reschedule. (To avoid this scenario, we ask that you arrive 15 minutes before your appointment time).