Immunization Compliance Frequently Asked Questions

I don't know which immunizations I'm missing. Where can I find this information?

The Patient Portal will display a list of immunizations that you are missing. Visit our How to Check Your Immunization Compliance Status page under the heading Non Compliant – How to See Missing Requirements to see specific instructions on how to navigate to your list of missing immunizations.

I have a health hold on Gibson, and I am not sure why. What should I do?

If your registration hold is related to immunization compliance it will say Hlth Immunizations Reg Hold. This hold is for the classic immunization requirements that have been in place since before the pandemic. These include the measles, mumps, rubella (MMR vaccine), the tetanus vaccine (Tdap preferred), the meningococcal vaccine, and tuberculosis screening or testing. If you have this hold, it means you are missing one or more of these requirements. To find out specifically which of these immunization(s) you are missing, see the previous FAQ above: I don’t know which immunizations I’m missing. Where can I find this information? Once you determine which immunization(s) you are missing, either receive the missing vaccine(s) and submit documentation or fill out immunization waiver(s) for the missing vaccine(s) via the Patient Portal.

I'm receiving an error message when attempting to upload my immunization documents. What should I do?

First, make sure your file name includes no spaces or special characters (e.g. - \, /, @, etc.). Also, make sure your file is smaller than 4 MB and is either a PDF, JPG or PNG. If you’ve already verified that your file meets these requirements, and you’re still receiving an error message, please email for assistance.

I received one or more of my vaccines through Tulane. Do I need to upload those records to the Patient Portal?

No. If you received your COVID-19 vaccine through the Tulane COVID Vaccination Clinic or received any other required immunizations through the Health Center for Student Care, your records will automatically be transferred into your Patient Portal and no further action is required on your part.

I'm having trouble logging into my Patient Portal. What should I do?

First, make sure you are using your Tulane credentials (the same username and password that you use to access Gibson and your Tulane email account). If you are sure you’re using the correct credentials, and you’re still having issues, please email for assistance.