Campus Health Winter Recess Closure (Dec. 24–Jan. 4)

Tulane University Campus Health is closed for winter recess from December 24 through January 4 and will reopen for normal operations on January 5. The following resources are available while we’re closed.

  • 24/7 Virtual Urgent Care (LA only): Tulane Telehealth is available at no additional cost to students who have paid the Campus Health Fee. Students must be physically located in Louisiana to use Tulane Telehealth. Learn more: campushealth.tulane.edu/tulane-telehealth
  • After-hours in-person care: View local care options: campushealth.tulane.edu/after-hours
  • 24/7 Mental Health Crisis Support: Call THE LINE: 504-264-6074

Cancellations, No Shows, and Late Fees

Cancellations and No Shows

If you cannot keep an appointment, please call the appropriate clinic or use the Patient Portal to cancel your appointment.

  • Health Center appointments need to be cancelled at least two hours prior to the appointment.
  • CAPS appointments need to be cancelled at least 24 hours prior to the appointment.

A $20 "no show" fee may be charged in the following situations:

  • You do not show up for your scheduled appointment.
  • You cancel too late. (Late online cancellations are subject to the same fees as late cancellations by phone).

Please note that insurance does not pay for fees incurred due to no shows and late cancellations.

Late Policy

If you show up late for your appointment (by 10 minutes or more for Health Center and 15 minutes or more for CAPS), we must ask you to reschedule. (To avoid this scenario, we ask that you arrive 15 minutes before your appointment time).