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Hurricane Ida Update: All Campus Health services including the Health Center for Student Care, Counseling Center, and Pharmacy are currently closed for in person appointments due to Hurricane Ida until 9/27. Campus Health will reopen for telehealth appointments on 9/21. For medical needs, the Nurse Advice Line is active and can help you make decisions about whether to make an appointment with an outside health care provider, how to take self-care measures, how to renew prescriptions or answer medication questions, and much more. Call 504-862-8121, leave a message, and a nurse will return your call. For mental health support and crisis support, The Line is available 24/7 to Tulane students. Call The Line at (504) 264-6074. We are not able to retrieve medications left behind on campus or to ship medications from the Student Health Center at this time.

Pharmacy

**Hurricane Ida Update: All Campus Health services including the Health Center for Student Care, Counseling Center, and Pharmacy are currently closed for in person appointments due to Hurricane Ida until 9/27. Campus Health will reopen for telehealth appointments on 9/21. For medical needs, the Nurse Advice Line is active and can help you make decisions about whether to make an appointment with an outside health care provider, how to take self-care measures, how to renew prescriptions or answer medication questions, and much more. Call 504-862-8121, leave a message, and a nurse will return your call. We are not able to retrieve medications left behind on campus or to ship medications from the Student Health Center at this time.**

The Campus Health Pharmacy, located on the first floor of the Health Center Uptown, is staffed by board-certified pharmacists and technicians. We offer prescription services, over-the-counter products, and medication education and counseling.

Please note: If you are planning to visit the pharmacy, wait times are longest right before lunch and after 4 p.m. Drop offs submitted after 4:30 p.m. may not be filled until the next business day. Refill requests can be submitted online.

Express Online Prescription Refill

Your Medication Experts

Our pharmacists are your medication experts, committed to your well-being. As a member of your healthcare team, our pharmacy staff is available to provide a range of care for you. We provide the following services:

  • Dispense medications
  • Assist with monitoring your health and progress to optimize your response to medication therapies
  • Educate you on the use of prescriptions and over-the-counter medications
  • Educate and advise physicians, nurses, and other health professionals on medication therapy decisions

    Prescription Fulfillment

    The pharmacy can fill prescriptions from the Health Center or Counseling Center providers as well as from providers not associated with Tulane; this includes both local and out-of-town practitioners. Students also have the option to choose an off-campus pharmacy to fill any prescriptions written by Campus Health providers.

    Please note: All prescriptions must be picked up within seven days of being filled. After the seven days, the prescription will be placed on hold and can be filled if requested.

    The Pharmacy accepts most insurance plans for prescriptions, but every insurance plan is different. Ask your prescription insurance company if Tulane Campus Health Pharmacy is covered under your plan.

    Text Alerts: Talk to the pharmacy staff to sign up for text alerts that will let you know when your prescription is ready for pick-up.

    Refills

    If you have a prescription filled by the Tulane Campus Health Pharmacy, you can submit your refill request in person, by phone (during office hours), or online 24/7:

    If you are out of refills on a prescription from a Tulane University Campus Health provider, please contact your prescribing provider without delay. To initiate the refill request to your provider, you may reply to a secure message from your provider via the Patient Portal or call the appropriate clinic.

    Health Center, Uptown: 504-865-5255 option 1

    Health Center, Downtown: 504-988-6929

    Counseling Center Psychiatry: 504-314-2277

    If you choose to call your Campus Health provider about medication, please provide the following information to the patient representative who answers your call:

    • Name of the prescribing provider
    • Name of the medication
    • Your splash ID

    Be mindful that requests to fill prescriptions days or weeks early may be denied by your insurance because the refill is occurring too soon.

    Access to medication while out of town

    If you are leaving New Orleans for an extended period of time, such as returning home for summer or semester breaks, and you have a short-term supply of medication on hand, ask your provider to send your prescription to your home pharmacy. Please provide your home pharmacy’s name, phone number, and address to your provider.

    If you plan to remain local during summer or semester breaks and would like to continue using the Campus Health Pharmacy during this time, ask your provider to send your prescription to the Campus Health Pharmacy.

    Prescription Transfers

    The easiest, fastest, and preferred way to fill your prescriptions with us is to ask your medical provider to send your prescription directly to the Tulane Campus Health Pharmacy. However, transfers are possible, but they will take longer, especially during the beginning of the semester. If you need your medication immediately, it is best to ask your provider to send the prescription directly instead of initiating a transfer.

    To initiate prescription transfers, follow the instructions below.

    From another pharmacy to Tulane University Campus Health Pharmacy

    To transfer prescriptions, students should log in to the Patient Portal and click on ‘Forms’ in the top navigation bar. Once on the forms page, scroll down to ‘Campus Health Pharmacy Transfer Request Form.’ Fill out the information as accurately as possible and click submit.

    If you have not visited Campus Health Pharmacy before, please bring a copy of your prescription card to the pharmacy.

    Please allow 72 hours for all transfer requests. Please call the pharmacy at 504-862-8658 if you need your medication refilled sooner.

    From Tulane University Campus Health Pharmacy to another pharmacy

    To transfer a prescription from the Campus Health Pharmacy to another pharmacy, provide the other pharmacy with the following information:

    • The TUCH Pharmacy phone number: 504-862-8658

    • Your name and date of birth

    • The name of the prescription(s) you need to be transferred

    The filling pharmacy (the pharmacy to where your Campus Health prescriptions will be transferred) will initiate the transfer.

    Refills for controlled substances

    Prescriptions for stimulant medications that are controlled substances (ex: Adderall, Concerta, Focalin, Ritalin, Vyvanse) cannot be transferred from pharmacy to pharmacy and must be sent directly from your provider to the pharmacy location where you would like to pick up your prescription.

    What to Bring to the Pharmacy

    When getting your prescription filled or picking up your prescription, always remember to bring the following:

    • Prescription insurance card
    • State-issued ID or Passport
    • Tulane Splash ID
    • Prescription or refill information
    • Payment method (Visa, MasterCard, Tulane debit card, and charges to accounts receivable; we do not accept cash payments or American Express).

    Please note: If you visit our pharmacy without bringing your prescription insurance card, we may be unable to process the prescription through your insurance, and it may cost more.

    Over-the-Counter Medicines

    The pharmacy carries a number of commonly needed over-the-counter medications and personal care products at low prices. Products available include the following:

    • Cold/flu medicine
    • Allergy medicine
    • Digestive health
    • Hygiene products
    • Multi-vitamins
    • Eye and ear drops
    • Health and beauty products
    • First aid
    • Sunscreen

    If you are in need of over-the-counter products that we currently do not carry, please ask the pharmacy staff, and we may be able to order them for you.

    Medication Consultation

    If you have any questions about the medication you are taking, whether prescription or non-prescription, the pharmacy is here to provide education and recommendations to improve your health outcome. Feel free to stop by or phone the pharmacy for any drug information or medication concerns.

    After Hours/Emergency

    If you need immediate needs after hours, refer to our listing of local pharmacies.

    How to Reach Us

    View maps, contact info, and office hours.

    Meet our pharmacy staff.