Telehealth Appointments

If you are currently located in Louisiana and need medical or mental health care, schedule a virtual visit with one of our providers. The majority of appointments are seen via telehealth, and then a provider will schedule you an in-person visit, if necessary.

Please note that students (part-time, professional advancement, or other) who are not automatically assessed the university's mandatory Campus Health Fee must pay the semester fee to have access to services provided by Campus Health, including telehealth services. The fee will be charged at the time of service. Learn more about the Campus Health Fee.

How to Schedule a Telehealth Appointment

Counseling Center

To schedule a telehealth appointment with the Counseling Center, call 504-314-2277.

Uptown Health Center

To schedule a telehealth appointment with The Uptown Health Center, call 504-865-5255, or follow these steps to schedule via your Patient Portal:

Log into your Patient Portal.
In the bar at the top of your page, click on Appts (appointments).
For location, select Uptown Health Center.
Select whether you’d like a Medical or Nutrition Appointment.
Briefly describe your concern and hit submit.
Choose Uptown Student Health Center for the clinic. Choose a reason, choose a provider or keep "all" selected.
Choose your appointment time.

Downtown Health Center

To schedule a telehealth appointment with The Downtown Health Center, call 504-988-6929, or follow these steps to schedule via your Patient Portal:

Log into your Patient Portal.
In the bar at the top of your page, click on Appts (appointments).
For location, select Downtown Health Center.
Select Medical Appointment.
Briefly describe your concern and hit submit.
Choose Downtown Student Health Center for the clinic. Choose a reason, choose a provider or keep "all" selected.
Choose your appointment time.

Please note, the provider may refer you to be seen in person at the Health Center depending on the chief complaint or diagnosis and follow-up required for treatment.

If it is after hours and you need to speak with a medical professional for a non-emergent concern, please call the Nurse Advice Line at 504-862-8121. Leave a message and someone will return your call promptly.

If you are experiencing a medical emergency, please call 504-865-5911 (uptown) 504-988-5555 (downtown) or 911.

How to Cancel a Telehealth Appointment

If you are unable to keep your scheduled appointment, sign into the Patient Portal to cancel at least 2 hours before the scheduled appointment time.

If it is within two hours of your appointment time, please call us at 504-865-5255.

How to Connect to a Telehealth Appointment

Campus Health has created a new feature for telehealth appointments, making it easier and faster for you to check in and connect to your healthcare provider for your upcoming telehealth appointment.

To access the link to your telehealth appointment, please follow the below steps:

Log onto your Patient Portal 10 minutes before your scheduled telehealth appointment.
On the homepage of your patient portal, under the Upcoming Appointments section, click the blue Check In button.

Screenshot from the Patient Portal indicating the blue "Check In" button.
A pop window may appear asking you to complete forms associated with this appointment. Click the blue OK button and complete necessary forms. (Please note: If you do not have any forms to complete, you will not see this pop window).
After checking in for your appointment, under the Upcoming Appointments section, a new orange button will appear that says Telehealth. Click this button.

Screenshot from the Patient Portal indicating the orange "Telehealth" button.
A new pop window will appear with your link to your telehealth appointment. Simply click the Zoom link for your telehealth appointment, and it will take you to the “waiting room” until your healthcare provider lets you into the session.

If you have any questions about this new feature, please feel free to reach out to Campus Health via email at campushealth@tulane.edu.

Telehealth Tips

What is telehealth?

Telehealth is the use of videoconferencing (live video on computer) for appointments with your provider when they are at a different location than you. This technology allows you and your provider to discuss and share health information and images without the need for you to travel to a clinic. Laws that protect privacy and confidentiality of health information also apply to telehealth.

What should I expect from the telehealth appointment?

Before the appointment

Make a list of questions that you have for your provider that relate to your care.
Log in to your Patient Portal 10 minutes prior to your appointment.
Complete and submit all necessary forms in the Patient Portal.
Verify, enter and submit your health insurance information in the Patient Portal by clicking on the Insurance tab. If the current information is correct, upload the image of the front and back of your insurance card. If there is no information on file, enter the information and upload an image of the front and back of your insurance card.
Test your connections prior to your appointment.

During the appointment

Interact with your provider the way you would in a traditional appointment.
Share any concerns or issues you are having understanding the provider.
Ask your provider for a care plan, identifying next steps, if one is not provided.

After the appointment

Schedule a follow-up appointment, if necessary.
Fill your prescription, if one is prescribed.
Follow any additional steps suggested by your provider.

What should my provider expect of me during a telehealth appointment?

Be on time and prepared for your visit. Make sure you have a stable internet connection.
Treat the telehealth appointment the same way you would an in-person appointment. This means you should wear appropriate attire while on camera with the provider.
You should be able to give your provider your full attention during the appointment. Avoid distracting activities such as cell-phone use, moving around the room, and interacting with other people. Do NOT engage in a telehealth visit if you are driving or riding in a vehicle.
You should be in a quiet, private space for your visit, and in general, friends and/ or roommates should not be present. If you would like to have a friend or family member assist you during the visit, please make sure to tell your provider they are present or listening in.

What equipment do I need?

To participate in telehealth appointments from your home, you need one of the following devices:

Desktop computer with a webcam and speakers
Laptop computer with built-in webcam and speakers
Tablet device with built-in webcam and speakers
Smartphone

Where is the best place to do a video call?

When deciding the best place in your home, you will want to choose a space that is private and away from household members, coworkers, pets or any other potential distractions. Here are some additional recommendations:

Adjust your light. Some small lighting tweaks that can have a huge impact include placing a lamp or other light source behind your monitor, pointed toward you. Also, make sure you don’t have too much light behind you. If you’re on a laptop, make sure the camera is at eye level and not pointing up at the ceiling lights, or down at the floor.
Choose a quiet, private location. Identify a suitable room that is quiet, private, and free of distractions. To keep background noise to a minimum, close any doors and shut any windows.