Telehealth Appointments

If you are currently located in Louisiana and need medical or mental health care, schedule a virtual visit with one of our providers. The majority of appointments are seen via telehealth, and then a provider will schedule you an in-person visit, if necessary.

Telehealth Appointment Tip Sheet

How to Schedule a Virtual Visit

To schedule a virtual visit with the Counseling Center, call 504-314-2277.

To schedule a virtual visit with The Health Center, call 504-865-5255, or follow these steps to schedule via your Patient Portal:

1. Log into your Patient Portal.
2. In the bar at the top of your page, click on Appts (appointments).
3. For location, select Uptown Health Center.
4. Select whether you’d like a Medical or Nutrition Appointment.
5. Briefly describe your concern and hit submit.
6. Choose Uptown Student Health Center for the clinic. Choose a reason, choose a provider or keep "all" selected.
7. Choose your appointment time.

If it is after hours and you need to speak with a medical professional for a non-emergent concern, please call the Nurse Advice Line at 504-862-8121. Leave a message and someone will return your call promptly.

If you are experiencing a medical emergency, please call 504-865-5911 (uptown) or 911.

Required Action Once an Appointment is Scheduled:

Complete Appointment and Intake Forms

• Click on the Forms tab and sign all required forms in the Appointment and Intake categories.

Verify, Enter, and Submit Health Insurance Information

• Click on the Insurance tab
  • If the current information is correct, upload the image of the front and back of your card.
  • If there is no information on file, enter the information and upload an image of the front and back of your insurance card.

Approximately 10 minutes before the appointment begins you will receive a secure message with the zoom link from your provider.

10 minutes before your appointment:

Log into your Patient Portal

On the home screen, scroll all the way to the bottom and check-in for your appointment and complete any outstanding forms.

When the provider is ready, they will send the Zoom for Healthcare link via secure message which will appear on the Messages tab.

Open the secure message, copy and paste the Zoom link into your web browser.

If you are unable to keep this appointment, please call us or sign into the Patient Portal to cancel at least 2 hours before the scheduled appointment time.

Please note, the provider may refer you to be seen in person at the Health Center depending on the chief complaint or diagnosis and follow-up required for treatment.