A new virtual mental health care option for students
Mental Health Complete is now available to eligible students as a complement to the extensive existing in-person and virtual services offered by Campus Health and Wellness and other Tulane on-campus resources.
Mental Health Complete is NOT for mental health emergencies. See our mental health emergencies page for resources.
What is Mental Health Complete?
The Tulane University Division of Student Affairs/Campus Health and Wellness have partnered with the Tulane University Medical Group/Teladoc Health to offer eligible Tulane students a virtual wraparound mental health care option at no additional cost. Students do not need to use their insurance to access this service. Through this partnership, students will have access to:
- Self-guided Digital Content: On-demand tools and resources designed to guide students on the journey to health and well-being. These easy-to-use modules have been designed to help manage everyday struggles and stress.
- Virtual Coaching: One-on-one text guidance and live video sessions with qualified mental health coaches. Students can connect to coaches to discuss any level of concern, from conflicts with roommates to more serious concerns.
- Scheduled Virtual Therapy: Find support from a therapist who is right for you. Have real conversations to see progress in managing stress, anxiety, sleep and more. Scheduled telehealth counseling visits are available with a nationwide network of licensed mental health providers.
- Scheduled Virtual Psychiatry: Psychiatric providers can prescribe specific medications for anxiety, depression, mood disorder, PTSD and a variety of other mental health diagnoses. Scheduled telehealth counseling visits are available with a nationwide network of licensed mental health providers.
Registering for Mental Health Complete
Mental Health Complete is available to eligible students who pay the Campus Health fee.
Students must register by web browser (computer or mobile) using their tulane.edu email address for verification. The service can be accessed by app after web registration and account creation is complete.
Please use the registration link below and follow all prompts.
Frequently Asked Questions
How can Mental Health Complete help me?
You can use Mental Health Complete to schedule a visit or use digital courses and online tools to help manage stress, anxiety, sleep and more. The platform is available 7 days per week from the privacy of your own space.
Who can use Mental Health Complete?
All enrolled Tulane students who currently pay the Campus Health Fee and reside in the United States have access to Mental Health Complete. Students can schedule sessions from wherever they are in the United States. Mental Health Complete does not replace existing resources for students who are studying or traveling overseas, since its clinicians are licensed only in the United States.
How does Mental Health Complete complement services already available to me through Campus Health?
This model will help students with mild to moderate mental health needs who could benefit from additional support. Students with more acute or urgent needs should connect with existing resources and emergency support offered by Counseling and Psychiatric Services (CAPS).
Can I still see a mental health counselor through CAPS if I use Mental Health Complete?
Students should not seek licensed therapy or psychiatry from both Teladoc Health’s Mental Health Complete and Tulane Counseling and Psychiatric Services (CAPS) at the same time. You should see a counselor through the service that you feel most comfortable with but not both. You may still access digital self-guided content and coaching care on the Mental Health Complete platform regardless of your CAPS therapy/psychiatry relationship. If you have questions about this policy, please call CAPS at 504-314-2277.
What type of digital content is available?
Your content library includes lessons, videos, guided meditations and activities. They cover a wide range of emotional and mental health topics such as stress, anxiety, sleep issues, and grief.
What type of coaching do I have access to?
The type of mental health coaching you're offered depends on your mental health assessment. You'll have access to a combination of text-based coaching sessions and one-on-one video sessions.
How long are the coaching and therapy visits?
Mental health coaching sessions last about 30 minutes. Therapy visits are typically 45 to 60 minutes.
Should I talk to a certified mental health coach, a therapist or a psychiatrist?
Each of these mental health professionals provide a different level of service. Here is a breakdown of what each of them can do for you:
Mental health coaches:
- Focus more on the challenges you face in the present moment
- Meet with you for a set number of weeks
Therapists:
- Dive deep into many areas and times of your life--past and present
- Meet with you for as long as you need
Psychiatrists:
- Can prescribe medications to help manage mental health conditions
- Meet with you for as long as you need
No. Mental Health Complete providers cannot prescribe DEA-controlled substances, non-therapeutic drugs, or other high-risk medications (such as ADHD stimulants) due to their potential for abuse.
Start by creating your account using the registration button on the page above. Students must register by web browser (computer or mobile) using their tulane.edu email address for verification. You’ll then get a chance to complete your wellness assessment and access the platform. The service can be accessed by app after web registration and account creation is complete.
CAPS providers do not share treatment records with Mental Health Complete providers, but CAPS staff members will have access to student engagement data within the Mental Health Complete platform. In certain situations when care coordination is required, CAPS providers may access care records from Mental Health Complete.
Is there any cost associated with using Mental Health Complete?
No. Mental Health Complete is offered at no cost to currently enrolled students who pay the Campus Health Fee. As an eligible student, you will not incur any fee for using this service and will not be asked to provide credit card information or proof of insurance at any time.
Can I meet my therapist or provider in person instead of virtually?
No. Mental Health Complete services are completely virtual – with connection by phone and video only.
How do Mental Health Complete providers handle emergency situations?
If an emergency arises during a session, providers may contact 911, local law enforcement, or other emergency services. Please note that these emergency services may not be affiliated with Tulane University.
Is Mental Health Complete available during semester breaks and intersessions?
Yes. Enrolled Tulane students who currently pay the Campus Health Fee have access to the Mental Health Complete platform 24/7, 365 days per year.
Is there support if I have questions or have trouble with my account?
Yes. If you have questions or have trouble logging in, please call Teladoc support at 1-800-835-2362 or email help@teladochealth.com.
Legal Disclaimers
© Teladoc Health, Inc. All rights reserved. Teladoc Health and the Teladoc Health logo are trademarks of Teladoc Health, Inc., and may not be used without written permission. Teladoc Health does not replace the primary care physician. Teladoc Health does not guarantee that a prescription will be written. Teladoc Health operates subject to state regulation and may not be available in certain states. Teladoc Health does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. Teladoc Health physicians reserve the right to deny care for potential misuse of services.
Teladoc Health is not available internationally.
